App support
support@go-gym.app
For any app issue, bug report, or general support question.
Within 2 working days
Support
Get helpwith Go Gym
Go Gym is an all-in-one fitness tracker for workouts, food, habits, and weight. This page is where to get help, find answers to common questions, and reach a real person if something isn't working.
Contact
Contact us
A real person reads every email. We aim to respond within 2 working days.
Privacy
privacy@go-gym.app
For privacy questions or to exercise your data rights. See our Privacy Policy for full detail.
Data rights and deletion
FAQ
Common questions
More answers are in our FAQ.
How do I get started?
Create an account in the app, then set up a tracker - workouts, food, habits, or weight - from the Today tab. You can add as many trackers as you like and log entries straight away.
Does Go Gym sync with Apple Health or Health Connect?
Yes, optionally. On iOS, Go Gym can read from Apple Health; on Android, from Health Connect. Go Gym never writes data back. Enable the integration from Settings, choose which metrics to sync, and grant the requested permissions. If a sync looks out of date, try toggling the permission off and on again, or force-closing and reopening the app. We do not connect to Google Fit as a separate product.
How does food logging and barcode scanning work?
Search the GoGym food catalog or scan a product barcode to log it instantly. Search is served entirely from our database; you can also log private custom foods and save meals for quick re-logging.
How do I manage my subscription?
Subscriptions are managed through the App Store (iOS) or Play Store (Android), not inside the Go Gym app. To change your plan, cancel, or request a refund, use your device's subscription settings or the relevant store's support flow.
My data isn't syncing - what should I try?
Check you have a stable internet connection, then force-close and reopen the app. If a specific tracker looks stale, pull to refresh on that screen. If the problem continues after that, email us using the contact details below and let us know your device, OS version, and roughly when the issue started.
Your data
Account and data deletion
You can request deletion of your account and its data directly from within the app, in Settings. Requesting deletion starts a grace period, during which you can cancel the request and keep your account as normal. Once the grace period ends, your account and associated records are permanently deleted, except where we must retain limited information to meet a legal obligation.
If you're unable to access the app, or have any question about deletion, email privacy@go-gym.appand we'll action it manually. See our Privacy Policy for the full detail on data retention and your rights.
Credits
Attribution
Branded and packaged food data in Go Gym is provided by Open Food Facts, made available under the Open Database License (ODbL).