Support
Get help with Go Gym
Go Gym is an all-in-one fitness tracker for workouts, food, habits, and weight. This page is where to get help, find answers to common questions, and reach a real person if something isn't working.
Contact us
For any app issue, bug report, or general support question, email support@go-gym.app. We aim to respond within 2 working days.
For privacy questions or to exercise your data rights, email privacy@go-gym.app instead - see our Privacy Policy for full detail.
Common questions
How do I get started?
Create an account in the app, then set up a tracker - workouts, food, habits, or weight - from the Today tab. You can add as many trackers as you like and log entries straight away.
Does Go Gym sync with Apple Health or Health Connect?
Yes. On iOS, Go Gym can read and write data via Apple Health; on Android, via Health Connect. Enable the integration from within the app's settings and grant the requested permissions - if a sync looks out of date, try toggling the permission off and on again, or force-closing and reopening the app.
How does food logging and barcode scanning work?
Search the food database or scan a product barcode to log it instantly. Branded and packaged foods are matched against Open Food Facts (see attribution below); you can also log your own custom foods and save meals for quick re-logging.
How do I manage my subscription?
Subscriptions are managed through the App Store (iOS) or Play Store (Android), not inside the Go Gym app. To change your plan, cancel, or request a refund, use your device's subscription settings or the relevant store's support flow.
My data isn't syncing - what should I try?
Check you have a stable internet connection, then force-close and reopen the app. If a specific tracker looks stale, pull to refresh on that screen. If the problem continues after that, email us using the contact details below and let us know your device, OS version, and roughly when the issue started.
More answers are in our FAQ.
Account and data deletion
You can request deletion of your account and its data directly from within the app, in Settings. Requesting deletion starts a grace period, during which you can cancel the request and keep your account as normal. Once the grace period ends, your account and associated records are permanently deleted, except where we must retain limited information to meet a legal obligation.
If you're unable to access the app, or have any question about deletion, email privacy@go-gym.app and we'll action it manually. See our Privacy Policy for the full detail on data retention and your rights.
Attribution
Branded and packaged food data in Go Gym is provided by Open Food Facts, made available under the Open Database License (ODbL).